Shipping & Delivery

At EU Slim Store, we know that when you’ve completed your consultation and your prescription has been approved, the next thing on your mind is: how quickly will my treatment arrive, and what will the delivery experience be like? This page covers everything you need to know about our delivery process across the European Union, EEA, and United Kingdom — from order processing through to receiving your medication at your door.

Where We Ship

EU Slim Store currently ships to the following European countries, with delivery handled by each country’s main national courier in cold-chain temperature-controlled packaging (where required):

Country	Delivery time	Courier	Tracked
🇳🇱 Netherlands	2–3 working days	PostNL	Yes
🇬🇧 United Kingdom	1–2 working days	Royal Mail Tracked 24	Yes
🇧🇪 Belgium	2–4 working days	Bpost	Yes
🇩🇪 Germany	3–5 working days	Deutsche Post DHL	Yes
🇫🇷 France	3–5 working days	La Poste / Colissimo	Yes
🇪🇸 Spain	3–5 working days	Correos	Yes
🇵🇱 Poland	4–5 working days	InPost / Poczta Polska	Yes
🇳🇴 Norway	4–6 working days	Posten Norge	Yes
🇮🇪 Ireland	3–5 working days	An Post	Yes
🇦🇹 Austria	3–5 working days	Österreichische Post	Yes
🇸🇪 Sweden	4–6 working days	PostNord	Yes
🇩🇰 Denmark	3–5 working days	PostNord	Yes
🇫🇮 Finland	4–6 working days	Posti	Yes

Delivery times begin from the moment your order is dispatched, not from when you place the order. For the complete timeline including consultation and dispensing, see how orders are processed below.

If your country isn’t listed, please contact our patient support team — we may be able to ship to additional destinations on a case-by-case basis depending on local pharmaceutical import regulations.

How Orders Are Processed

For prescription medications, the timeline from completing your consultation to receiving your treatment typically follows this pattern:

Step 1 — Consultation Submission (Day 0)

You complete the free online consultation through our secure form. Your medical information is encrypted and queued for doctor review.

Step 2 — Doctor Review (Within 24 Hours)

A licensed European doctor reviews your case. For most consultations submitted Monday–Friday, you’ll have a response the same day or by the next morning. Consultations submitted late on Friday or over weekends are reviewed by the following Monday morning.

Step 3 — Prescription Dispensing (Same Day After Approval)

Once approved, your prescription is sent to our regulated EU pharmacy partner for dispensing. Most prescriptions are dispensed and packaged the same business day, ready for next-day collection by the courier.

Step 4 — Dispatch & Tracking (Day 1 After Approval)

Your order ships via your country’s main courier in cold-chain temperature-controlled packaging (for refrigerated medications) or standard plain packaging (for tablets and non-refrigerated products). You’ll receive a tracking number via email as soon as the courier collects the parcel.

Step 5 — Delivery (1–6 Working Days After Dispatch)

Your medication arrives at your address within the delivery timeframe for your country (see table above). Most refrigerated medications require a signature on receipt — see signature requirements below.

Total Typical Timeline

From consultation submission to receiving your medication, most patients can expect a complete process of 2–8 working days, depending on your country and how quickly the consultation is reviewed. Urgent requests can sometimes be expedited — contact patient support if you have a time-sensitive need.

Cold-Chain Temperature-Controlled Delivery

GLP-1 weight loss injections — including Mounjaro, Wegovy, Saxenda, Ozempic, Biolide, Nevolat, and Plaobes — require refrigeration between 2°C and 8°C. To maintain this temperature throughout transit, we use:

• Insulated thermal packaging with high-grade reflective insulation
• Pre-conditioned gel packs (frozen at –20°C before packing) that maintain refrigerated temperatures for 48–72 hours regardless of external conditions
• Temperature monitoring on every cold-chain shipment
• Priority dispatch Monday through Thursday to avoid weekend storage delays in the courier network
• Weather-adjusted packing during heat waves (summer) and freezing conditions (winter)

When your refrigerated medication arrives, transfer it to your refrigerator immediately. The gel packs may have partially or fully thawed during transit — this is normal and does not affect the medication’s integrity, as the insulation maintains the temperature regardless. Once in your refrigerator, store between 2°C and 8°C until use.

Tablets, oral medications, and ED treatments do not require refrigeration and ship in standard insulated mailer packaging at ambient temperature.

Plain & Discreet Packaging

Privacy is one of the most important reasons patients choose online telehealth. Every EU Slim Store delivery arrives in plain, unbranded packaging designed to give no indication of the contents:

• ✓ No medication names visible on the outside
• ✓ No pharmacy logos or branding
• ✓ No health-related markings or labels
• ✓ Generic return address (the pharmacy’s dispatch facility, no identifying detail)
• ✓ Standard courier label only

To anyone who sees the parcel, it appears to be a routine online retail delivery. Payments also appear on your card statement under a neutral merchant description that does not identify the contents or category of purchase.

Shipping Costs

All EU Slim Store pricing is fully inclusive of shipping costs. The price you see on each product page covers:

• The medication itself in original manufacturer packaging
• Free online medical consultation with a licensed European doctor
• Pharmacy dispensing from our EU-regulated facility
• Cold-chain or standard temperature-controlled packaging as appropriate
• Courier delivery in your country
• Tracking number and delivery notifications
• Ongoing patient portal access for doctor messaging

There are no separate shipping charges added at checkout, no surprise customs fees for EU/EEA destinations, and no hidden costs. The price you see is the total price you pay.

Order Tracking

You’ll receive an automated email with your tracking number as soon as the courier collects your parcel from our pharmacy. The email includes:

• A direct link to track your parcel on the courier’s website
• Estimated delivery date for your address
• Contact information for the courier in case you need to redirect or arrange collection
• Information about signature requirements if applicable

You can also track your order anytime through your secure patient portal at any time after dispatch. If you don’t receive a tracking email within 24 hours of order approval, check your spam folder first, then contact patient support.

Signature on Delivery

Most cold-chain shipments containing refrigerated medications require a signature on delivery to ensure the parcel is received promptly and stored correctly. The courier will attempt delivery during standard hours and leave a card if no one is home.

If you’re unable to be home for delivery, most couriers offer free options to:

• Redirect to a neighbour
• Redirect to a pickup point (parcel shop, locker, or post office)
• Reschedule for a different day
• Authorise a “leave safe” location (use with caution for cold-chain shipments)

For refrigerated medications, we recommend ensuring someone can sign for the delivery on the expected date. If you’re certain you won’t be home, redirect to a pickup point with refrigerated handling where possible.

Failed Delivery

If the courier attempts delivery and no one is available to sign:

1. First attempt: A delivery card is left and a second attempt is made the next working day
2. Second attempt: If still unsuccessful, the parcel is held at the local depot or pickup point for collection
3. Collection window: Most couriers hold parcels for 5–7 working days before returning to sender
4. Returned to sender: If not collected within the courier’s hold period, the parcel returns to our pharmacy

If your parcel is returned to us due to failed delivery, we’ll contact you to arrange redelivery. A redelivery fee may apply  to cover the additional courier charges. For cold-chain medications that have been through extended transit, we may need to dispense a new prescription rather than redeliver the original — particularly if the cold chain has been compromised.

UK Customers — Post-Brexit Considerations

Since the UK left the European Union, all shipments between the UK and EU pharmacies operate under different customs arrangements than pre-2020. For UK patients ordering from EU Slim Store:

• UK pharmacy partner — UK orders are typically dispensed through our GPhC-registered UK pharmacy partner (registration number 1230976), avoiding cross-border customs entirely
• No VAT or duties on prescription medications dispensed by UK-licensed pharmacies to UK patients
• Royal Mail Tracked 24 handles UK domestic delivery in 1–2 working days
• Northern Ireland — same pricing and timeline as the rest of the UK; no special procedures

Holidays & Delays

Delivery times listed on this page reflect normal business conditions. Delays may occur during:

• National holidays — couriers don’t operate on most public holidays in each country
• Christmas and New Year period — typically slower delivery from mid-December through early January due to high parcel volumes
• Summer holiday peak — some delays possible during late July/August
• Weather events — extreme weather (storms, heavy snow, extreme heat) can cause delays
• Industrial action — strikes affecting national couriers

We monitor courier networks daily and proactively notify customers of any expected delays. Cold-chain shipments are scheduled to avoid known disruption periods where possible.

If Your Package Arrives Damaged

If your delivery arrives with visible damage to the outer packaging, follow these steps:

1. Photograph the damage immediately, before opening
2. Note the damage on the courier delivery slip if asked to sign
3. Open carefully and inspect the contents
4. Photograph any damaged contents including the medication packaging
5. Contact patient support at [SUPPORT@EUSLIMSTORE.COM] within 48 hours of delivery
6. Don’t use the medication if there’s any concern about its integrity until our team has assessed

For cold-chain medications where the temperature integrity is in doubt (e.g., insulation visibly compromised, gel packs warm to touch and obvious extended transit time), we replace the order at no charge — see our Quality Guarantee page for details.

Refused or Returned Packages

If you refuse a delivery or fail to collect it within the courier’s hold period, the package will be returned to our pharmacy. In this case:

• For non-refrigerated medications, redelivery is available with an additional courier fee
• For refrigerated medications, the original product cannot be redispensed if cold chain has been broken; a new dispensing fee applies
• Refunds for refused/returned orders, where applicable, are subject to our returns and refund policy

Address Changes

If you need to change your delivery address after placing an order, contact patient support immediately. We can update addresses while orders are still being processed (typically within 4 hours of approval), but once the parcel has been collected by the courier, address changes must be handled directly with the courier using your tracking number.

For future orders, you can update your default delivery address anytime through your patient portal account settings.

Multiple Items in One Order

If you order multiple medications in a single transaction, they’re typically shipped together in one parcel unless they have incompatible storage requirements (e.g., a refrigerated GLP-1 injection ordered alongside ambient-temperature tablets). In rare cases where separate shipments are needed, you’ll receive separate tracking numbers and both will arrive within their normal delivery windows.

Shipping to a Different Country than Your Account

The delivery country must match the country where you can legally receive prescription medications. For example, a German resident cannot order a prescription dispensed from our UK pharmacy partner — their order must be dispensed from our EU-regulated pharmacy that ships to Germany. This is a regulatory requirement, not a logistical limitation.

If you’re temporarily abroad and need delivery to a different country, contact patient support to discuss options. We may be able to redirect using our network of pharmacies in different countries, subject to local regulatory requirements.

Sustainability

We’re committed to reducing the environmental impact of our deliveries:

• Recyclable packaging — cardboard outers, paper insulation where possible, and recycling instructions on every shipment
• Right-sized packaging — we use the smallest box that safely contains your order to reduce transit emissions
• Carbon-aware routing — couriers using electric or low-emission delivery vehicles where available
• Returnable gel packs — some gel pack systems can be returned for reuse (information included with refrigerated shipments)

Need Help With Your Delivery?

Our patient support team is available to help with any delivery-related questions or issues:

• Email: [SUPPORT@EUSLIMSTORE.COM]
• Phone: +31 637484014
• Patient portal: Secure messaging through your account dashboard
• Hours: [Monday–Friday, 09:00–18:00 CET / Available 24/7 for urgent issues]

For more general questions about our service, see our FAQ page. For our authenticity and quality guarantees, see our Warranty & Quality Guarantee page.

Ready to start? Begin your free online consultation here.